Politique de remboursement

RETURN AND REFUND POLICY – NIXTITU BAG

30-Day Return Policy

At NIXTITU BAG, we want you to be satisfied with your purchase. Our return policy lasts 30 days from the date of your purchase. If 30 days have passed, unfortunately, we may not be able to offer you a refund or exchange, except where otherwise required by applicable law.

Return Eligibility

To be eligible for a return, your item must be unused, in the same condition in which you received it, and in its original packaging.

Several types of products are exempt from returns, including:

Perishable goods, such as food, flowers, or magazines.
Intimate or sanitary products.
Hazardous materials, flammable liquids, or gases.
Gift cards.
Downloadable software.
Certain health and personal care products.

To complete your return, we require a receipt or other proof of purchase.

Please do not send your purchase back to the manufacturer.

Partial Refunds

In certain circumstances, only partial refunds may be granted, where applicable:

Books showing obvious signs of use.
CDs, DVDs, VHS tapes, software, video games, audio cassettes, or vinyl records that have been opened.
Any item that is not in its original condition, is damaged, or is missing parts for reasons not attributable to our error.
Any item returned more than 30 days after delivery, where a return is otherwise permitted.

These conditions do not limit any mandatory consumer rights that apply under local law.

Refunds

Once we receive and inspect your returned item, we will send you an email confirming receipt. We will also notify you whether your refund request has been approved or rejected.

If your refund is approved, it will be processed and automatically applied to your original payment method. The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

Late or Missing Refunds

If you have not received your refund yet, please follow these steps:

Check your bank account again.
Contact your credit card company, as it may take some time for the refund to be officially posted.
Contact your bank, as processing delays may occur.

If you have completed these steps and still have not received your refund, please contact us at info@nixtitubag.com.

Sale Items

Sale items may be non-refundable under this policy, except where a refund is required by applicable law or where the item is defective, damaged, or otherwise eligible for a remedy under applicable consumer protection laws.

Exchanges

We replace items only if they are defective or damaged, subject to applicable law and product availability.

If you need to exchange an item for the same product because it arrived defective or damaged, please contact us at info@nixtitubag.com before returning it.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you may receive a gift credit equal to the value of the returned item once we receive it and approve the return.

If the item was not marked as a gift at the time of purchase, or if the gift purchaser had the order shipped to themselves before giving it to you, any approved refund will be issued to the original purchaser using the original payment method.

Return Shipping

To initiate a return, please contact us at info@nixtitubag.com before sending any item back. We will provide the appropriate return instructions.

Unless otherwise required by law or agreed by us in writing, you are responsible for paying your own return shipping costs. Original shipping costs are generally non-refundable. If a refund is issued, any applicable return shipping costs payable by you will not be reimbursed.

Depending on your location, the time required for an exchanged product to reach you may vary.

If you are returning an item valued at more than US$75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive an item sent back without tracking or other proof of delivery.

Nothing in this policy limits your statutory rights under applicable consumer protection laws.